Introduction to Agentic AI

Concept intro to agentic AI

ServiceNow University

July 17, 2026

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About

Get the basics of AI agents down, from what they are to building your first one. It is a course from ServiceNow University, made for people new to AI agents.

Who is it for

For people new to AI agents. If you have never built an agent, this is a good place to start.

Learn by doing

You learn by building, not just watching. Follow along and you will have something that works by the end.

What you learn

Tell an agent apart from a plain workflow, and know when to use each

See how agents use tools, memory, and steps

Build your first working agent

Walk away with something you can reuse

Back to All AI Agents

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